Customer Feedback

How can you ensure you choose the right company to support your training needs?

We pride ourselves on offering a fantastic service and strive to ensure that everyone receives a high-quality and fun training course.

But don’t just take our word for it – see what our customers think.

NPS Score 97

Social media reviews and ratings:

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ronald mungai
7th April 2024

Great place to have your forklift training, they just don't train you but they turn into a professional.

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sam grace
11th March 2024

Look no further for forklift certification! The staff were really nice and the instructor David was very informative and made you feel relaxed during the whole process. Would highly recommend this company.

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David Miles
23rd February 2024

Met them(Rachel & Dave) at the county ground jobs fair. Then attended their "Introduction to warehousing & storage " course. Now just passed my reach & counter balance fork lift truck course with them. Very friendly & professional always happy to repeat & explain everything. Would happily recommend them.

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Jamie B
17th December 2023

Would highly recommend without a doubt. I went in for a forklift taster day, completely full of nerves, thinking to myself "I could never see myself doing this for work". A few weeks later came the training for the counterbalance, the instructor was so calm, full of laughs and energy that I forgot I was nervous to begin with. In just a week's training and mock tests I managed to pass my actual exam and get my licence thanks to the instructors help and guidance through out the amazing experience. 5* hospitality all round.

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C S
11th December 2023

Having looked around for a forklift training provider in Wiltshire, I found this company in Kembrey Park Swindon. Not only do they make nice coffee, they are very good in what they do. They also offer Reach truck, First aid, Fire safety, Manual handling, and Health and safety courses. I completed the Novice forklift training. I chose this level as it's been a while since I used one. They offer a FREE taster day give them a call.

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shaun jones
8th November 2023

Excellent sight to train Dave was my trainer and he was great it's also a really friendly place to learn staff are brilliant I would highly recommend key performance training 👍🏻

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Curtis Wager
13th October 2023
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Lee Williams
4th October 2023

An amazing place to learn. Staff were great Instructor was clear, concise Very patient. Everyone there was friendly Loved it. Highly recommended 👍

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Chris Rowntree
28th September 2023

Had my forklift test great friendly staff well explained and understood highly rate you guy thank you A+++++++

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liam turner
18th August 2023

Grate company and a grate instructor would 100% recommend anyone who would need training

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Efifanio Mendes
23rd June 2022
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Mr B
13th June 2022

Cannot recommend Key Performance Training enough. An absolute pleasure to deal with. Dave and Rachel made the training trouble free and I am so glad I used this company. If you need a company then do not hesitate to use this one.

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Jan Roznovjak
1st June 2022

Professionals!

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Paul Everett
27th May 2022

Awesome. I got nothing but excellent things to say about David, Rachel and Key Performance Ltd. I completed my counterbalance forklift refresher and reach truck conversion course. From start to finish I was made to feel at ease(as we all get nervous,lol). David explain the whole course and how we would progress through it step by step. David was easy to approach if I had any worries or concerns I had. He got the job done and done right. Excellent. 🙂 Rachel was very kind and reassuring too. Awesome. Thank you guys. Paul Everett (I feel the need, the need for speed) 😉

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Colin Scull
24th May 2022

What can I say? Five stars, Dave! A really great counterbalance forklift course with a top bloke who makes his delegates feel at ease. Keep up the great work!

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George Olley
2nd April 2022

I recently completed the counterbalance forklift truck course and had a great experience with Dave! Very comprehensive teaching methods and all round top bloke! He gave me lots of tips for the quite niche role I am working in and have been putting them to good use already! Would definitely recommend to anyone wanting to learn how to drive a forklift to a good level! Cheers Dave.

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Barry Hale
12th January 2022

I'm posting this on a friend's phone,but my name is MICHAEL GILLEN. I recently completed both courses,reach and counterbalance. David is the best and most patient trainer in my long experience. Polite,calm,understanding. I cannot recommend him and his firm enough. But I do hope that this will help.

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Paweł Karolonek
8th November 2021

Great friendly place to do a course, would definitely recommend to anyone.

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Pepo Man
8th November 2021

Very efficient and very friendly thank you

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Neil Wade
28th October 2021

I was very nervous getting back into forklift driving I had a 3 day course it’s intensive but great they give you the confidence and motivation to move forward. I worked using forklift trucks years ago and then the training was moving in and out of cones and if you didn’t hit one you passed This is a new ball game through and hard work but worth it knowing that when you pass you have the skills and knowledge to do the job safely and correctly Thanks again

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Francis joe
13th August 2021

Excellent

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Amar Goes
10th August 2021

It was really a fantastic job from my trainer Mr Dave with his nice skills provided to me during my training. He is very polite and very good trainer i ever had in my life.No more words to say but only i can say is that he is the best and this credit for my achievement goes to him .God bless him always..

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Dazza Adams
5th July 2021

Great training the best I've had David Gearon excellent in what he does 100% any training needed defo go here well worth the money EXCELLENT

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Bryn Norman
2nd July 2021

Excellent Course, very professional. Dave is an excellent teacher

I can't talk highly enough about Dave, who is without doubt one of the best trainers I have ever met. Proffesional and totally down to earth. He made us feel completely comfortable the whole four days we were there. I never once felt under pressure, even on test day. Top marks. 🙂

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Clinton Dredge
17th June 2021

Highly recommend Dave who done my forklift training. Very knowledgeable and really easy to talk to. He is able to sense the situation and put you at ease if he sees you are nervous. A great trainer. 👍🏻

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Kronus Mortem XB1
23rd April 2021

Really good forklift course, David is extremely professional knowledgeable and really chilled out while being an excellent teacher. Well worth it.

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Marius Doroftei
17th April 2021
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Courtenay Merchant
7th January 2021

Excellent! Dave is a fantastic trainer. Professional, competent, patient and thorough. Everything you would want from your investment in your future, paying for the course myself I received excellent value for money. I have come away with a Counterbalance licence and a Reach lift conversion, I cannot recommend Dave Gearon highly enough. Thank you.

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Fraser mclennan
1st September 2020

Fantastic training by David Gearson , I highly recommend this facility . All control measures were in place for the COVID 19 pandemic so know need to worry. Well done Key performance

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Clement Bonsu
24th August 2020
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Taffy Apple
31st July 2020
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frank mazzotta
30th April 2020

Have just done my CBC course with key performance and I'm extremely happy with the service provided from Bob Hayward and Steve Hampson Thanks guys, keep up the good work 👍

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Mark Cole
30th April 2020

I was looking to change direction in my profession. I decided to take a Cpc course to become a professional lorry driver. I also took a forklift course for high reach and counterbalance forklifts. Bob Haywood and Dave Gearon answered all my questions and I enrolled on the courses. I would have to say they provided the most thorough professional courses that I have ever been on. I would strongly recommend key performance to anyone who wishes to take simaler courses. Well done Bob and Dave 5 stars

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Tomasz Kucia
17th March 2020

I had a very professional training. Friendly atmosphere. I highly recommend.

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Suman Raj
21st February 2020

david is so good , teaching very good , Learned lots , lots of training got confidence now, Thanks

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Delroy Albuquerque
21st February 2020

David is a very good instructor. He explain how to operate the machine nicely which is easy to remember and I will Recamand other to do their training at key performance training

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Brian Harrison
20th December 2019

After speaking to instructor Dave Gearon at the Swindon Jobs Fair I went along to one of their taster sessions held monthly on Fridays. After attending the session Dave suggested a 2 day refresher on counter balance with a 2 day conversion for reach truck. Having passed both I would like to thank Dave for his patience, experience, and the manner he delivered the course. Facilities and location are excellent and would recommend KPT to anyone.

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kev ashbolt
5th December 2019

I completed my 2 day refresher courses for reach truck and counter ballance, the instructor was excellent well mannered and listened and instructed me very efficiently. I would most definitely recommend them too anyone who is thinking of doing forklift training. Thanks again David

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Paul White
4th December 2019

Very good training thoroughly interesting and great venue learnt loads

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Matthew Allen
2nd December 2019

Brilliant training they give was abit worried at first due to doing this for the first time but David and Bob kept me at e's they are brilliant to get on with and will try there best to help you out as much as they can they are top blokes and I wish them all the best. Matthew Allen

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Kevin Cordell
2nd December 2019

Really professional training at an easy going pace. Plenty of friendly support and a confidence installing trainer.

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Callum barlow
2nd December 2019

I was given really helpful and good training with key performance and passed my counterbalance and reach thanks to one of the best instructors Dave

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Jason Abbott
26th November 2019

I attended key Performance on a day course to refresh my Reach Truck Licence. So I can continue to work in Warehouse and Storage as a Reach Truck driver. I was very happy with the services provided by Key Performance, as it was easy to book, the invoice by PayPal was easy to understand and pay, and I was able to get on the course almost straight away. On the day, the course was presented in a good way to help me understand. I got on well with Dave the lead instructor, and I had the chance to communicate with him to have a better understanding of the theory presentation and practice test. I passed the whole course at a good level although I had not been driving for about two years. The licence I have is a RTITB registered fully certified on a database for professional drivers, and I got a photo ID card and a certificate of basic training. You can actually check out your own licence with a QR code online. I used the licence to gain employment through an agency. I now work full time as a Forklift Driver for a well known Distributor, Wincanton.

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Lesley McClory
26th November 2019

A personal service the guys know their trade and deliver the training in a very friendly manner. The location is easy to find and well set up. We will be using these for our counterbalance and other training needs again. Thank you!

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chris joyce
26th November 2019

Excellent training facilities really friendly and helpful instructor they make you feel welcome well worth doing the course

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Vicky Hallam
25th November 2019

I had a brilliant week of 1:1 training with Dave to gain my reach and counterbalance.... I couldn't 'get' the reach at all as I found it too difficult but quickly this was identified and I was swapped to counterbalance primarily and a reach conversion which I've still yet to gain.... dave was brilliant... the training was very professional I would recommend to anyone and infact I already have 😊

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Creative Jam
25th November 2019

Warm & friendly, helpful & professional. Would definitely recommend! 🙂

Net Promoter Score (NPS)

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The system also identifies extremely satisfied customers, who are called ambassadors.

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We’re delighted to advise that our NPS score is a World Class :

Net Promoter Score will be a number from -100 from 100. Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.

NPS Score graph over time 2023

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