Here at Key Performance Training, we have trained hundreds of successful forklift truck operators over the years, which is how we came to be Swindon’s leading RTITB training provider. Our aim isn’t solely to train you up and send you on your way, with us the added value comes from a company with heart who wants to help you on your way to your next career challenge.
So, what are the traits and characteristics of a successful, and safe, forklift driver?
Communication
The first, and arguably, most important part of being a safe forklift truck driver is communication. This might sound obvious, but it’s not just as simple as speaking calmly and clearly to other members of the team. Forklift truck operating requires forward planning and the ability to pre-empt any problems or pitfalls that may require a change of direction. Clearly communicating mitigates the risk of potential harm to you or your colleagues.
Observation
Concentration and coordination are great assets for forklift drivers to have. Being able to focus for long periods of time, while using a high degree of hand-eye coordination and accuracy can make all the difference in your forklift driving skills. One brief lapse in concentration is all it takes for a serious accident to occur.
Diligence
Compliance is a hugely important aspect to forklift driving. Being a diligent member of staff who is able to keep to the required safety standards is a huge must. Cutting corners or skipping steps is a recipe for disaster. Forklift drivers are people who are process-minded and adhere to the rules at all times.
Adaptable
To drive a forklift truck, you need to be able to prioritise tasks, and change strategy in an instant. Keeping calm under pressure is tough, but if you are able to easily adapt to the various requirements of the job, then forklift driving is the role for you.
Problem Solving
Assessing distances, angles, weights and load capacities is all part of the daily work of a forklift driver. Again, forward planning is a must; but if you are also somebody who is able to problem solve with ease then this will put you in good stead.
There are many skills that make a good forklift driver, but the above list is a good place to start. No matter your experience, Key Performance Training are here to help. Get in touch today on 07825 333894 to find out more about our training and refresher courses that we have available throughout 2022. We look forward to helping you unlock your career potential and sharing our connections to Swindon’s best employers!
Did you know that there are on average 35,000 serious injuries and 85 deaths each year as a result of poor safety whilst operating a Forklift Truck? This frightening statistic shows just how dangerous these 4,000kg machines are, especially when those operating do not have adequate training.
However, the majority of these accidents are preventable when both operators and supervisors become aware of the potential hazards and know what they can do to reduce the risks. This is where we come in! Below, are the top 4 major FLT hazards and what you can to do avoid them.
1. Obstacles
Obstacles obstructing the operators view is a hazard that may seem obvious but way too many accidents happen as a result of an untidy warehouse. Some possible obstacles in a warehouse include; pallets, stocks, pipes, poles and barriers.
To significantly reduce the chances of an accident, operators and supervisors need to ensure they are checking for any obstacles that could impede the forklift before and whilst operating. Either by moving these potential obstructions or simply being aware of them, the chances that they will cause an accident, massively decreases.
2. Forklift overturning
Overturning is the leading cause of serious fatalities and deaths when operating a forklift. In fact, overturning is responsible for 25% of accidents.
Turning or stopping too quickly, an unbalanced load, loads that are too heavy or high along with uneven and wet surfaces are all possible causes of a forklift overturning.
The best way to prevent these accidents is adequate training that includes; which surfaces trucks are designed for, at what point the truck becomes ‘overloaded’, speed limits, securing a load and more. However, if an accident does occur where the forklift overturns the operator should NEVER try to jump out of the vehicle and instead brace themselves against the back of the seat and hold on firmly.
3. Attachments
Attachments can be a hazard for several reasons as a change in maintenance, capacity and adjusting to different types of attachments can all cause potential hazards. The main hazard occurs when attachments are subject to poor maintenance. Stretched chains, worn out forks and other run-down areas all increase your risk of injuries.
4. Blind spots
A blind spot is when the operator cannot see past something that is blocking their view. Some common situations when this is likely to occur are; when weather conditions are poor, the lighting of the warehouse is insufficient or the forklift has a full load.
To reduce the risks, employees should direct pedestrians or other employees away from potential blind spots or, if possible, block off the whole area. If this cannot be done, drivers should have a ‘spotter’ when maneuvering around blind spots.
A dangerous hazard that could arise from blind spots is workers being struck or crushed. Having a traffic management plan where for example workers follow a one-way system or barriers are put in place is as good way to avoid this issue. In the instance that this does happen however, then immediately call 111.
What next?
Does your warehouse/organisation want to make sure you have the best level of training to avoid, prevent and deal with incidents when they occur?
Key Performance Training should be your forklift centre of choice! Based in Swindon but covering all of Wiltshire and surrounding areas, we offer forklift training in the optimum standard and that prioritises safety in the workplace.
Contact our Head Trainer David Gearon today; David.gearon@keyperformancetraining.com
To reduce the risks, the operator and supervisors should have a full understanding of the capacity limits and safety protocols on each individual attachment used. Also, before starting a job, the truck should be thoroughly checked to ensure everything is safe and not worn out.
One of the most common questions we get asked is; ‘Which course would be best suited for me?’. This is a question our trainers LOVE to hear as it shows you are dedicated to getting the most out of a course. The more dedicated to learn you are, the better your chances of starting your pathway to employment.
It is crucial that we get a full understanding of your experience and your aspirations from a course for many reasons;
You are happy with the speed and detail of the course.
We can put you on a course with delegates who are at a similar level/experience to you.
Avoid last-minute changes where we decide to move you onto a different course.
You leave the course happy that the qualification you gained will be useful in your employment journey (leads you to find work, a promotion or just to meet safety regulations in a current role).
Are you wondering that exact question of ‘Which course should I do?’ Below is questionnaire for you to get a rough idea.
Experienced Courses;
So now we can ask you, what course should you do?
Novice Courses;
Brief Description-Our RTITB Reach or CB novice courses are for those with little or no experience operating forklifts.
Duration- 3-5 days
Price- £650+VAT
2. Experienced Courses;
Brief Description- Our RTITB Reach or CB experienced courses are for existing operators with some previous experience but who have not had the benefit of adequate, formal lift truck training.
Duration- 3 Days
Price- £400 + VAT
3. Conversion Courses;
Brief Description-Our RTITB Reach and CB conversion courses are aimed at current certified lift truck operators who are wishing to convert their current driving qualification and skills to include a different type of truck.
Duration- 2 Days
Price- £285+VAT
4. Refresher Courses;
Brief Description- Our RTITB Reach and CB refresher courses are for those operators with documentary evidence of basic training and who wish to renew their certification to use a CB truck.
Duration- 1 Day
Price- £140+VAT
Still undecided on which course is for you? Head over to the ‘course content’ section of our website to find out some more details about what each course entails.
Cross- training employees can be a catalyst to a huge improvement in workforce productivity of any business. Here are the 5 main benefits of cross-training in the warehouse sector, however the advantages do not stop here, they are endless!
What does it mean to cross train an employee?
Cross-training is building the skills of your employees so that they can work in several different roles and carry out tasks even if they aren’t part of their main daily responsibilities. As a result, you, as the employer, can increase productivity in the workplace by making the maximum use out of the latent talents and skillsets of your employees.
For example, when summer is approaching and people are rushing into travel agents to book their last-minute holidays, if employees who usually handle telephone customer service enquiries are also trained to handle walk-in customers, then the travel agency will be more able to handle the increased demand.
Similarly, in the warehouse sector if someone in your team who usually works in production work could also operate forklift trucks you could move them temporarily to the loading team if there is a spike in demand. This prevents orders falling behind and increases the overall efficiency and effectiveness of your team.
Cross-training, specifically in the warehouse sector, is something that gets spoken about more than it is actually implemented. What is the main reason for that? Because people are simply unaware of the multitude of gain generated from this method. Hopefully after reading this blog post, you will be part of the percentage who are aware of the benefits, and will be tempted to use that knowledge to your advantage!
1. Great return on investment
The key to cross-training making a great return on investment is realising that the talent you are trying to outsource is most likely already within your business. Once you’ve had this realisation and act upon it, you are likely to see ways to boost to your bottom line.
2. Improved employee retention
A study conducted at the university of Warwick via Forbes found that on average, happy and engaged employees are 12% more productive than their unhappy counterparts. Cross-training has a significant effect on individual employee happiness because with a broader range of skills employees will feel as though they are being invested in and in return will become more engaged. Continuously focusing on the skillset of your existing employees rather than trying to recruit new employees with prior qualifications, will keep long term employees more committed to stick around.
3. Reduced impacts when employees are absent
This is a fairly straightforward benefit but often people do not realise the extent of a positive impact having cross-trained employees can have when absence occurs. For example, if your business has 10 employees and each of them have a total of 25 holidays per year that would be a total of 250 days a year where at least 1 person’s list of responsibilities are not getting completed. Does that sound efficient to you?
When your work-force is “cross-fit”, you will be able to substitute somebody from a less busy shift or a different sector who has the knowledge to cover for the absent employee. As a result, a significant increase to the number of responsbilities and tasks that are being completed will arise and the productiveness\output of the company will expand.
Ideally, even in a small company, you would have three people or more who could do any single job – even if only to ‘hold the fort’ professionally for a shift or a day. There is a direct link between the competency of your people and the confidence your customers have in you as a supplier.
4. Better employee collaboration
There are two types of employees. Those who have just expertise in one area (not cross-trained) and those who have expertise in one particular aspect but also still have a broad knowledge of other aspects in the company (cross-trained). When you are the non-cross trained type of employee you are hyper-focused to that one particular area and therefore find it difficult to collaborate with those in other sectors of your company.
Good collaboration is crucial within a company as it allows you and a team to solve problems together, speeding up the process of finishing a task and avoiding breakdowns in communication.
5. Makes your company more agile
The actual process of cross-training employees may reveal areas of strengths and weaknesses in employees. Throughout the on-the-job-training hidden talents and strengths may be revealed that means people would work better in another area or field of the business. You can then change people around accordingly. This makes your company more agile and responsive to change as-well as increasing flexibility when needing to fill last minute absences.
Being an agile company has a range of benefits such as more resilience, quicker decision making, more collaborative and also quick mobilization.
How Key Performance Training can help your business with cross-training
Key Performance Training based in Swindon and RTITB Approved, can unlock your potential with novice, refresher, experienced courses in Forklift Training, First Aid, Health and Safety and Fire Marshall Training, amongst others, at regular times throughout the year in a specifically designed training centre or on-site at your own location if you prefer. From individual training to large scale corporate roll outs.
For more information email us at mia.davies@keyperformancetraining.co.uk
1. We help you to find work after completing a course.
Are you looking to find a job, a better job or a career?
Our aim is to provide delegates with a pathway to employment. By pathway, we don’t mean that we are providing the training and that’s all. We provide a guided pathway. One, where even after the delegates training course ends, we are there to guide them in the direction of employment.
Once completing a course, we will first give you the contact details of the job coaches and employment agencies we work with who will give you the coaching needed to find a job, a better job or a career.
You are then given the option to subscribe to our email newsletters where we send out forklift operator vacancies in Swindon and the surrounding areas. This means our previous delegates are often the first to hear about forklift driver job roles in their area.
With this process we have in place, as well as the increasing demand for operators, delegates are commonly finding work 1-2 weeks after completing a course with us.
2. Trainers with over 20 years of experience.
With any type of training, teaching or coaching the trainer, teacher or coach is the determiner for not only your success but also your experience and enjoyment. Wouldn’t you agree?
At Key Performance Training we believe that our experienced trainers are what takes our forklift training centre from great to EXCELLENT. Many of our previous delegates and reviews state that our trainers made their experience on a course with multiple reviews stating ‘the best trainer I’ve ever had’.
David and Calum both have over 20 years of experience in forklift operating and training. Therefore, they know first hand the potential dangers of operating and the best ways to avoid these risks. Both, share the same goal of minimising these risks by providing training that prioritises safety.
As we believe on any course that the determiner of success is the trainer, we offer FREE taster sessions for potential delegates to come along to the warehouse and meet our trainers. From there, you will hopefully share the same view as us on how friendly, calming and knowledgeable both David and Calum are. Especially for those apprehensive novice drivers, meeting the team in person before a course can make all the difference and calm your nerves before course week!
3. Our Reviews- They speak for themselves!
“Would definitely recommend” ‘Credit for my achievements go to him.’This delegate has never been out of work since completing a course with us!
Are you interested in completing a forklift course to expand your employment oppourtunities?
Are your warehouse looking to up skill or cross-train staff to operate forklifts?
After reading this blog post we hope you choose us as your forklift training centre! To get in contact about the courses we offer or for general enquires contact;
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